Help Center
Welcome to our Help Center. Here you’ll find clear answers to the most common questions about our stores, services, and processes.
Place Your Order
Check out and pay. You'll receive a confirmation email right away with a short overview of what happens next. We take care of everything from here.
We Handle Everything
Product, branding, copywriting, design, and supplier — fully set up and tested before handover. No action needed from your side during this time.
Receive Your Store
You'll get a Shopify transfer link, domain details, supplier credentials and a simple step-by-step guide. Just follow along and you're live.
Purchasing & Access
Below are some common questions about Purchasing & Access
What will I receive after ordering?
You'll receive a Shopify transfer link, domain transfer details via Namecheap, your supplier account credentials, and a simple step-by-step guide to get live. Everything is sent to your checkout email within 48 hours of your order.
Do I fully own the store after the transfer?
Yes. Complete ownership — theme, products, branding, domain, and all assets. We retain no access or rights after handover.
Which email will the Shopify transfer invitation be sent to?
It will be sent to the email address you enter during checkout.
Do I need a Shopify plan to activate the store?
Yes, you need to choose a Shopify plan to activate the store and go live.
Do I need a Namecheap account?
Yes. Your domain will be transferred via Namecheap. If you don't have an account yet, creating one is free and takes two minutes. We'll help you through it if needed.
Store Setup & Customization
Below are some common questions about Store Setup & Customization
Can I change the products later?
Yes. You can add more, remove, or replace products at any time.
Can I add new products to the store?
Absolutely — the store is fully expandable. Add new products, apps, or collections as your brand grows.
Is the domain included for free?
Yes, the domain is included for the first year at no additional cost. After the first year, renewal is about €12 per year.
Will I receive supplier links and sourcing details?
Yes. All supplier links and product sourcing details are included and will be sent via email.
Are all assets included inside the Shopify dashboard?
Yes. All imagery, files, product photos, and design assets are stored inside Shopify, ready to use — no external downloads needed.
Is the store optimized for mobile and conversions?
Yes. Every store is hand-built with proven layouts, mobile-first design, fast loading times, and conversion-tested product pages.
Payments, Refunds & Policies
Below are some common questions about Payments, Refunds & Policies
Is there a refund policy for the online brand?
Yes. If you're not satisfied with the store you received, contact us within 7 days of receiving it for a full refund. No questions asked.
Is there a refund policy for digital assets (e.g. Canva templates)?
Digital assets such as ad templates are non-refundable due to their instant-access nature. Please review the product description carefully before purchasing.
What if something doesn't work as expected?
Reach out via chat, email or WhatsApp and we'll help you resolve it. Basic support is always free and available before and after purchase.
Support & Changes
Below are some common questions about Support & Changes
Do I get help after the purchase?
Yes. If you ever need assistance with setup, transfer, or first steps, support is available.
Can I request changes to the store?
Small adjustments are possible. Larger changes or custom work may require an additional service.
Do you offer 1-on-1 support if I need it?
Yes — personal guidance is available if you need help with launching or understanding your store.
Business Model: Dropshipping & Print-on-Demand
Below are some common questions about Business Model: Dropshipping & Print-on-Demand
How does the dropshipping model?
You don’t hold inventory. When a customer orders, the supplier ships the product directly to them. You pay only after you’ve been paid — no upfront stock required.
How does the print-on-demand model work?
Products are printed individually only after someone orders. This allows you to sell custom items without buying inventory or bulk stock.
Do I need inventory or upfront stock?
No. Both business models operate without holding inventory.
Are the products shipped automatically?
Yes. Orders are synced and processed automatically through your supplier.
Still have a question?
Use the contact form below or the chat tool to contact us!